Ban Appeal

Every Cerberus ban ships with a 20-character appeal reference. Enter it below and a threat analyst will review the full detection evidence for your session.

Appeal reference 20 characters, shown on your ban screen

0 / 20

Format: CB-XXXXX-XXXXX-XXXXX. Letters and digits only. You can paste it with or without the hyphens. The reference is case-insensitive.

Ban record ACTIVE

Reference

Issued

Triggered by

Evidence package

Contact email

In-game name optional

Reason for appeal

Your statement what happened, in your own words

0 / 2000 · minimum 40

I confirm the information above is accurate. I understand that appeals are reviewed against the retained session snapshot and hardware fingerprint, and that a knowingly false statement may result in the appeal being closed and the ban extended.

Appeal received

Your case number is below. Keep it with your appeal reference. We will email you at when a decision is made.

AP-000000

Most player appeals are reviewed within 3 to 5 business days. Appeals from Cerberus tier partner titles are prioritised under a 4-hour SLA.

Lost your reference? It is printed on the ban screen and in the email your game sent when the ban was issued. Otherwise contact appeals@cerberus-ac.com from the email attached to your game account.
Studio partner? Manage appeals from the partner dashboard.

0.14%

False positive rate

3–5 days

Typical review time

Human

Every appeal is read by an analyst